Customer Service Administrator

at  Auxis

Job Summary:
As a Customer Service Administrator, you will work with a team that shares your desire to win while helping thousands of our customers pay for and manage their policies, you will also respond to inquiries, manage complaints, troubleshoot significant customer service problems.

Responsibilities:

• Process monthly payments. reinstatements, and renewals for existing customers.
• Answer inbound calls for payments and policy related questions.
• Make outbound calls for payment reminders, delinquent accounts, pending cancellations to ensure policy is active.
• Maintain up to date client records for existing and new customers.
• Perform administrative tasks such as organizing, completing paperwork, filing, and maintaining records.
• Other duties as assigned.

Skills and Experience:

• Bilingual (Spanish/English B2+ or higher)
• High School Diploma or GED required.
• 1 to 2 years of Customer Service/Insurance Sales Experience.
• Ability to multi-task, set priorities and manage time effectively
• Comfortable working in a fast-paced environment
• Good organizational and interpersonal skills with a strong customer focus.
• Computer knowledge and possess strong written, verbal, and people skills.
• Able to work independently with minimal/no supervision and quickly learn any Company/Proprietary software.

About Auxis:
Auxis places a high priority on employee growth and development, fostering an environment where you can advance in your career. Our culture empowers you to perform at your best, aligning with our team’s shared goals. We are continuously working to enhance our culture and environment, investing in tools to gain better insights into the heartbeat of our organization

• Process monthly payments. reinstatements, and renewals for existing customers.
• Answer inbound calls for payments and policy related questions.
• Make outbound calls for payment reminders, delinquent accounts, pending cancellations to ensure policy is active.
• Maintain up to date client records for existing and new customers.
• Perform administrative tasks such as organizing, completing paperwork, filing, and maintaining records.
• Other duties as assigned