Customer Service Administrator

at  Clinisupplies

CUSTOMER SERVICE ADMINISTRATOR

Company Information
Clinisupplies is a leading UK-based manufacturer and supplier of medical appliances specialising in bladder and bowel products for managing acute and chronic conditions. We also offer a portfolio of bandages and garments for the treatment of wounds and chronic skin conditions.
Employing over 800 people in the UK, China and India, we supply our products to the NHS and deliver direct to patients’ homes through Nightingale Home Delivery, our dispensing appliance contractor.
Clinisupplies is focused on developing products which are simple and discreet to use. Our product development team works with clinicians and patients to develop a strong product pipeline to be manufactured at its CA, CE, ISO, US FDA approved facilities. At Clinisupplies, we want to make a difference in healthcare, that means understanding our customers’ needs and delivering on their biggest priorities.
We recognise that the NHS needs to offer quality of care and save money – that’s why Clinisupplies offers products that are designed to deliver value to customers. We put people living with bladder and bowel conditions at the heart of everything we do. From dedicated specialist nurses, superior customer service and product support to discreet and sustainable home delivery. We believe no-one should ever miss out on life because of a health condition.
We’re here to help people live more freely. We have a set of core values which are our guiding principles and help shape our actions, culture and environment. They are:
Agile
Collaborative
Curious
Sustainable
Wellness
Role summary
Due to ongoing growth within the business and bringing together our Dispensing Appliance Contactors we are expanding our team and there is the exciting opportunity to join the team as a Prescription Services Advisor.
The role involves processing prescriptions received daily, liaising with GP surgeries regarding any outstanding prescriptions and urgent requests from consumers.
Strong administration and communication skills are essential.
We are looking for someone who has an eye for detail, has a love for processes along with a passion for customer service.
Key Responsibilities
The following provides an indication of the key responsibilities involved in this role but is not intended to be an exhaustive list of all the duties that you may be required to do
To be proficient in all prescription policies, processes, and software
To process all prescriptions and orders accurately and in line with the normal monthly ordering patterns
To ensure all prescription are processed in line with despatch deadlines
To ensure all email correspondences are actioned as per company guidelines and within the agreed timescales
To ensure the stock report is reviewed daily and consumers advised of any delays
To ensure all calls are dealt with promptly, efficiently and in a courteous manner, with the aim of having first time resolution for all calls
To proficiently promote Clinisupplies accessory products in line with appliance usage guidelines
To monitor customer feedback and report back to your line Manager
To effectively deal with and log any complaints received taking accountability to ensure the resolution
Ensure Data Protection and confidentiality is maintained at all times
To comply with all company policies
To be agile to the department needs, and work collaboratively with colleagues
Any other duties deemed reasonable and necessary by management
Experienced Required
Previous experience in a process driven role
Good literacy and numeracy to GCSE ‘O’ level
Intermediate IT skills (Microsoft Office)
Excellent organisation skills
Ability to prioritise workload
Good communication skills written and verbal
Excellent telephone manner
Excellent attention to detail
Excellent data input and ability to analyze data
Ability to use multiple systems at one time
Can multi-task in a fast paced customer service environment
Passion for Delivering Excellence in Customer Service
Desirable
Previous experience of working within a medical or healthcare industry
Has some experience of working in a busy Contact Centre environment
Clinisupplies is dedicated to the continuous development of our employees and offer excellent career prospects for the strong candidate. We also offer competitive terms and conditions.
Clinisupplies Limited is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Please refer the Job description for details