ABOUT DIATEC

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Diatec is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them.
Diatec NZ has New Zealand’s largest selection of Audiological equipment. We supply hearing and balance testing equipment as well performing the calibration, repair and support services for the same. Our customers include Hearing Clinics, General Practitioners, Community Health Centres, Hospitals, Occupational Health clinics and more.

DESIRED SKILLS & EXPERIENCE

• Demonstrated Customer Service experience in a service operations/logistics environment is preferred but not essential
• Sound written and verbal communication skills
• Proficient computer and Microsoft office skills
• Strong time management skills and the ability to proactively prioritise tasks with minimal supervision
• Ability to build productive relationships, loyalty and collaboration with others (e.g. customers, colleagues, partners & suppliers)
• Knowledge of inventory control and basic accounts desirable
• Demonstrate initiative, motivation, sound judgement and commitment to the role
• Navision experience is highly desirable

THE ROLE

Based in our Auckland office you will focus on providing exceptional customer service while providing administrative support to the Diatec sales or service team.

RESPONSIBILITIES

• Providing a high level of service to clients, to ensure all enquiries are responded to in a timely manner via phone and/or email.
• Being a point of contact in bringing together the customer to the sales and service teams.
• Arrange payments on agreed terms and subsequent invoice management.
• Book and coordinate the relevant logistics to ensure delivery of equipment and products.
• Communicate solutions, queries, and opportunities to the Diatec team.
• Provide support as required for the other administration/customer service functions within the team.