Customer Service Administrator

at  Stericycle

ABOUT US:

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

EDUCATION:

Preferred Education: in English
Junior Certificate and Leaving Certificates.

EXPERIENCE (EMEAA):

We are looking for a Customer Service Administrator who can demonstrate:
Experience in a fast paced, telephone-based customer service work environment.
The ability to manage time and workload without direct supervision.
The ability to build effective working relationships quickly with customers and colleagues.
Excellent communication skills including listening and accurately documenting customer requests.
A strong team player who can work well under pressure and manage a large customer base.
Good knowledge of information technology including Microsoft Office and previous experience of using a CRM.

We are looking for an experienced Customer Service Advisor with strong administration and communication skills for this fast-paced Customer support role. Working as part of the Customer Support Team the main aim of this role is to provide excellent customer support to incoming customer queries via the telephone, email and web-based systems.