Customer Service Administrator

at  VickerStock Ltd

CUSTOMER SERVICE ADMINISTRATOR

Are you an ambitious individual who loves a challenge, thrives in a fast-paced environment, and wants to be part of a passionate, energetic team in an innovative company that’s prepared to invest in you?
Vickerstock are working with a company who are based in Co. Wexford, and specialise in the manufacturing beverages and supplements and wellbeing sector. This is a fantastic opportunity to join an established, energetic company, working with a dynamic team where hard work and commitment are recognised and rewarded.

EXPERIENCE:

• Proven experience in a customer service role.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Exceptional problem-solving skills and attention to detail.
• Ability to multitask, prioritise, and work independently or collaboratively.

ABOUT THE ROLE:

We’re looking for a proactive and organised Customer Service Administrator to join a growing team. In this role, you will ensure smooth customer interactions, manage the phone system, and support client and business hospitality. This position offers a dynamic work environment, career growth opportunities, and a chance to make a real impact.

KEY RESPONSIBILITIES:

• Act as the primary point of contact for customers and suppliers, addressing inquiries via phone, email, and chat.
• Manage the phone system and ensure excellent customer communication.
• Process customer orders, track shipments, and provide delivery updates.
• Coordinate with warehouse and transportation teams to ensure timely deliveries.
• Resolve customer complaints with professionalism and escalate issues when necessary.
• Maintain accurate records of transactions, customer interactions, and logistics data.
• Assist in preparing invoices, shipping documents, and other administrative tasks.
• Support the sales and finance teams with hospitality and customer engagement.