Customer Service Advisor. (3pm - 11pm Shift)

at  THG

ABOUT THG

We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.
Location – Gadbrook Park, Northwich (Office Based)
Contract – 6 Month Fixed Term
Shift Pattern - 3pm-11pm, including 1 in every 3 weekends working 3pm-11pm
Salary – £24,000 PA

• Serve as the first point of contact across multiple customer service platforms.
• Provide expert product advice and solutions while maintaining excellent service quality.
• Support customers with queries ranging from skincare, makeup advice and fashion to nutrition, fitness or food and beverage.
• Consistently meet achievable department targets, ensuring high-quality interactions every time.