Customer service Advisor
at ABC
Cape Town, Western Cape, South Africa -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 28 Nov, 2024 | Not Specified | 30 Aug, 2024 | 1 year(s) or above | Customer Service Skills,Medical Terminology,Communication Skills,Customer Satisfaction,Health Insurance,Service Delivery,Sensitivity,Computer Literacy,Analytical Skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Job Function
The Advocate represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 1 performs basic administrative / clerical / operational / customer support/computational tasks. Typically works on routine and patterned assignments. The Advocate understands and addresses customer needs which may include complex benefit questions, resolving issues, and educating Members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Skills Required
- Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members and providers
- Strong empathy skills to build rapport with the customers and impact customer satisfaction
- Computer literacy in order to navigate through multiple internal/external computer systems
- Ability to effectively participate in a multi-disciplinary team including internal participants
- Effective communication, verbal and organization skills
- Typing Speed: 25 wpm / 90% accuracy
- Strong attention to detail and complex problem solving skills.
- Healthcare experience preferred but not required.
- Familiarity with basic medical terminology and concepts used in US health insurance
- Effective communication, empathy and motivational skills
- Requires good oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills
- Clear written and verbal communication with CEF Level B2
Education
- High school diploma or equivalent
- Minimum Matric / Grade 12
Work Experience
- Preferred but not required to have 1 year BPO experience – Voice in a similar industry.
- Desired to have knowledge on US health insurance or similar industry
- Customer service background
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:1.0Max:6.0 year(s)
Outsourcing/Offshoring
Banking / Insurance
Customer Service
Diploma
Proficient
1
Cape Town, Western Cape, South Africa