Customer Service Advisor

at  ABL 1Touch

CUSTOMER SERVICE ADVISOR

Do you have a passion for delivering first class customer service?
Are you a logical thinker with the ability to follow process in a methodical manner?
Are you able to remain calm and adapt in changing circumstances?

SKILLS AND EXPERIENCE REQUIRED AS A CUSTOMER SERVICE ADVISOR:

• Experience of working in a fast paced service oriented role, ideally in a claims or contact centre background
• First class service mentality, with an understanding how to maintain customer satisfaction whilst balancing business requirements
• Self motivated and ability to use own initiative to prioritise workload and problem solve, sometimes under pressure
• Positive attitude with a flexible and resilient approach to change
• Outstanding communication skills both verbal and written
• Good level of computer skills, used to working with MS Office and claims / customer databases
• Good attention to detail and accuracy to ensure a right first time approach when keeping call notes
  Joining our team at ABL1 Touch means becoming part of a dynamic organisation that values its employees and provides opportunities for professional growth. We offer a competitive salary, benefits package, and a supportive work environment.
  ABL 1 Touch are committed to growing and maintaining a diverse team and an inclusive work environment. Our goal is to develop inclusive work activities and projects that bring together people with different experiences and backgrounds. Through this we aim to make sure everyone can be at their best at work.
  We’re also committed to providing an accessible recruitment process, if you require reasonable adjustments at any stage of the recruitment process please contact us at workforus@abl1touch.com
  Job Types: Full-time, Permanent
  Pay: From £28,005.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• Referral programme

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Experience:

• Customer service: 1 year (preferred)

Work Location: In person
Reference ID: ABL-MDCS

• Answering incoming Customer calls, engaging with customers to provide a high quality service
• Contacting customers to arrange the booking in or collection of vehicles and allocation of courtesy cars
• Following process to load new claims into the system, in accordance with agreed SLAs
• Working with customers to obtain images to support the process of the vehicle repair
• Liaising internally with Bodyshop management to ensure claims are kept up to date, communication is maintained with customers in a timely manner and appropriate documentation is kept
• Managing and escalating where relevant, any customer dissatisfaction