Customer Service Advisor

at  APCOA PARKING UK LTD

CUSTOMER SERVICE ADVISOR - WIGAN - FULL-TIME; 40 HOURS PER WEEK - £23,795.20 PER ANNUM.

Do you have customer service experience?
Are you a good communicator?
An exciting opening has arisen for a Customer Service Advisor to join our friendly team based in the customer service centre in Wigan. If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is made for you!
We are looking for an excellent team player with great communication skills who thrives under pressure and with the aptitude to multi-task. Could this be you?

What will you do?

• Answering customer enquiries via telephone and email in line with APCOA service level standards (training provided)
• Use knowledge of processes, laws, and policies to advise customers.
• Undertake clerical tasks in line with KPIs and within SLAs.

(This list is not exhaustive and is subject to variation as the contract requires)

What will you bring?

• Customer service experience
• Personal skills, with the knack to build positive working relations
• Competence to prioritise work, multi- task and maintain organisation
• Uses initiative, looks for positive outcomes
• Self-motivated with a pro-active nature
• Positive behaviours with colleagues and customers
• Excellent problem-solving skills
• Punctual and reliable
• Knowledge of Excel

Does this opening sound like a fit for you? Apply now and a member of the APCOA recruitment team will be in touch with you!

What is on offer to you?

• 40 hours per week
• Full uniform Training and growth
• Company Pension
• Employee Discount Scheme
• Once monthly free staff lunch
• Free parking

Working hours and conditions: Any 5 days out of 7, working shifts from 08:00-17:00 or 11:00-20:00 on rotation. 1 hour lunch break, plus 15-minute morning and afternoon break allowance.
APCOA focuses on ensuring our officers are a fair place to work regardless of age, race, gender, or level in the business. Offering an exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.

What will you do?

• Answering customer enquiries via telephone and email in line with APCOA service level standards (training provided)
• Use knowledge of processes, laws, and policies to advise customers.
• Undertake clerical tasks in line with KPIs and within SLAs