Customer Service Advisor - Arabic Speaker (Online Fashion)

at  Concentrix

Dubai, دبي, United Arab Emirates -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate09 Feb, 2025Not Specified11 Nov, 2024N/AGood communication skillsNoNo
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Description:

Job Title:
Customer Service Advisor - Arabic Speaker (Online Fashion)
Job Description
The Advisor II, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client’s product or services.

Responsibilities:

ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES

  • Ensuring that the service delivered to our client’s customers meets the Key Performance Indicators (‘KPIs’) for the role.
  • Interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
  • Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding, using decision-support tools and resources for answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
  • Identifying customer problems and offer appropriate solutions.
  • Identifying and maximizing selling and cross-selling opportunities.
  • Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.

You will be accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.

  • The ideal candidate will possess a previous experience in the Luxury Retail / Hospitality industry and has a strong passion for the luxury universe.
  • Arabic speaker with a strong command of English (oral and written).
  • Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree.
  • Pleasant telephone etiquette and someone who loves to speak over the phone.
  • Demonstrate courteousness and patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
  • Dependable with proficient attention to detail.
  • Strong computer navigation skills and PC Knowledge
  • Open to work - 8 hours a day, 5 days a week in all shifts, as per department requirements.
  • Can join immediately (preferably within 1-2 weeks on offer agreement)


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

Sales / BD

Customer Service

Graduate

Proficient

1

Dubai, United Arab Emirates