Customer Service Advisor

at  ArvatoConnect

FUTURE SHAPERS. EXPERIENCE MAKERS.

ArvatoConnect is seeking Customer Service Advisors to represent an international retailer whose global success has been driven due to its creativity and close links to its customers. This fashion retailer prides itself on its creative approach to retail and offers an innovative and excellent training package to prepare successful candidates for a successful career with us.
The successful candidates will work 40 hours per week, over 5 days, with pre advised shift patterns that will vary each week.

Core shifts will be between 8am-9pm, however, there may be occasions where flexibility is required and will be a mix of the following:

• Weekday 8am-5pm 2 days a week office based remaining days remote
• Weekday 8.30am-5.30pm 2 days a week office based remaining days remote
• Weekday 10am-7pm 2 days a week office based remaining days remote
• Weekday 11am-8pm 2 days a week office based remaining days remote
• Weekday 12-9pm Remote
• Saturday Shifts Remote

KNOWLEDGE, SKILLS & QUALIFICATIONS

• You can demonstrate that you can meet the criteria detailed in the job description (attached)
• You’ll have experience interacting with customers via telephone, Email, or webchats
• You can work independently and as part of a team
• You will feel comfortable and may have experience in providing technical support and guidance.
• IT literate, strong keyboard skills, and comfortable in using a wide range of commercial software packages, for example, Microsoft Office

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To work as part of a team delivering a first-class, professional telephone inbound and outbound service to support and delight our client’s customers.
• Actively create trust with the customer, demonstrating an open and honest approach. Ensuring ownership is taken and promises made are delivered against
• Maintain an excellent knowledge of our client’s portfolio of products to understand customer needs.
• Responsible for skilfully retaining customers through positive customer relationship building.
• Take ownership of customers’ concerns and act as a primary contact, providing name and telephone extension to help build confidence.

Still like what you see? If want a role where you’re encouraged to be 100% you every day and you’re happy with the following final points, get in touch and apply today!

• You will be required to provide specific documentation in a timely manner to satisfy UK Right to Work checks
• You will need a quiet and comfortable ergonomic workstation when working remotely
• Full availability (no absences) until 24th December 2024
• You are based in the U