Customer Service Advisor (Automotive)

at  RK RECRUITMENT PTE LTD

BENEFITS SUMMARY:

• Company is in Automotive Servicing industry
• Permanent role
• Basic up to $ 2,600 + VB +Standby Allowance
• Monday to Friday: 08:30 AM - 05:30 PM, Alternate Saturdays: 08:30 AM - 12:30 PM
• Location: Sembawang

• Handle a diverse range of tasks, including 50% backend operations focusing on VIP customer management and 50% frontline duties.
• Uphold the Company’s professional image by consistently displaying a positive and empathetic demeanor.
• Identify and address customers’ inquiries and concerns promptly and accurately, offering appropriate solutions and guidance.
• Effectively manage customer complaints, ensuring timely resolution and follow-up to guarantee satisfaction.
• Collaborate closely with internal and external stakeholders such as customers, contractors, and workshops.
• Generate quotations and raise Work Orders as required, facilitating smooth workflow processes.
• Coordinate the allocation of job orders to workshops and contractors, ensuring efficient service delivery.
• Maintain communication with controllers and contractors to oversee service and repair quality, as well as pricing.
• Monitor and follow up on vehicle service and repair progress, providing updates and feedback to customers.
• Manage service/repair schedules and vehicle collection arrangements in coordination with customers.
• Conduct basic investigations into customer complaints, proposing recommendations within established guidelines.