Customer Service Advisor

at  Basco

We are a premium Spanish food and drink importer, wholesaler and ecommerce business based in West Yorkshire. We are currently expanding our sales and customer services team and are on the lookout for a part-time, 3 days per week Customer Services Advisor that is self-driven with real passion for food, people and service.

ABOUT THE ROLE

Passionate about customer services and helping people? This is the perfect role for a foodie with real passion for customer care and engagement. As a customer services advisor you will be the first point of contact for many of our customers. We can receive calls regarding any aspect of our products or services on any given day, and you will be responsible for maintaining existing customer relationships as well as developing new through a proactive approach. We are looking for someone who is confident, enthusiastic and driven with a fantastic customer services track record.

RESPONSIBILITIES

• Managing inbound calls and enquiries from a variety of customers.
• Confidently communicating with customers via phone, email and live chat, ensuring all their needs are taking care of whilst seizing the opportunity to maximise sales.
• Processing and responding to all new enquiries in a timely manner whilst ensuring all customers’ requirements and needs are met.
• Managing and improving the CRM, building a quality customer database to ensure outstanding service is delivered.
• Effective account management through a personable and friendly attitude with strong communication skills, ensuring that long term relationships are developed.
• Pro-actively seeking any sales opportunities that may arise through customer interaction, developing new business opportunities and booking meetings for our sales team.
• Regularly collaborating with other teams to problem solve and gain insight to maintain excellent customer order experience.