Customer Service Advisor

at  BPP Professional Education Group

WHAT EXPERIENCE YOU’LL NEED

• Demonstrable record of providing assistance within a facilities, property or retail environment
• Ability to take ownership of issues and associated responsibility for completing a task
• Well organised with attention to detail and self-disciplined with ability to prioritise under pressure
• Great time management skills
• Ability to build and maintain strong stakeholder relationships
• Ability to work within in a team environment as well as independently
• Competence in using standard IT programmes, e.g. Microsoft Word, Excel, and PowerPoint
  BPP are proud to be a Disability Confident employer, if you need any reasonable adjustments for the interview process, please just let us know!

This is a multifaceted role, incorporating Facilities and Customer Service responsibilities alongside Health & Safety, IT and general day-to-day duties. This role presents an ideal opportunity for individuals who are passionate about providing outstanding professional support within the education sector, within a fast-paced environment.

• Opening / closing the building and maintaining security levels (building sweeps for people on site when closing etc)
• Providing an excellent customer service to all (students, staff, clients)
• Liaising with internal departments in support of administrative tasks
• Managing sufficient material stock levels in support of course demand
• Acting as the first point of contact for facilities / building issues (building management, landlord and contractors)
• Managing the facilities Cloud FM portal (reviewing jobs raised, logging new reactive tasks, monitoring job progress)
• Acting as Health & Safety contact, First Aider and Fire / Chief Fire Marshal
• Overseeing annual external H&S audits, covering general H&S and Fire Risk
• Building and maintaining close relationships with contractors, students, and staff