Customer Service Advisor

at  Calisen Metering

We are Calisen. We own and manage essential energy infrastructure assets that offer smarter energy for all.
Through smart metering, installation, data services, EV charging infrastructure, and the electrification of heat, we’re creating a more sustainable future, bringing smarter energy to all in conjunction with our core business values.
Calisen is on the move. Our business is ever growing and thriving, and we’re always on the lookout for customer service advisors to join us and be a part of our vibrant call centre.
We have a total of 5 teams across our Customer Service Department – Retentions, Supplier Hub, Data Services, Smart Team, and Complaints.
As a Customer Service Advisor with Calisen, you’ll be at the core of our operations, keeping our customers happy.
You’ll benefit from a hybrid working setup, allowing you to work from the comfort of your own home, while still connecting with your team at our Wigan call centre HQ at least two days a week. You’ll also be part of a supportive and dynamic team.
(All roles will be based out of our Wigan office; therefore, you will need to be within a reasonable distance to Wigan).

We have the role for you regardless of what hours you’re looking for. All you need to do is select the shift pattern you’re hoping for on your application, from the options below, and when we have a vacancy, we can contact you:

• Full time: 37.5 hours – 08:00-20:00 rota, Monday-Friday, with 1 in 4 Saturdays (Hybrid)
• Part time: 20 hours – 08:00-12:00 / 12:00-16:00 / 14:00-18:00 / 16:00-20:00 (Hybrid)
• Weekend: 17 hours - Saturday & Sunday (Remote)*
• Nights: 48 hours – 4 on 4 off – 18:00-06:00 / 19:00-07:00 (Remote)
• Please note: Weekend roles may require 1 office day a month in the future.

We have the role for you regardless of what hours you’re looking for. All you need to do is select the shift pattern you’re hoping for on your application, from the options below, and when we have a vacancy, we can contact you:

• Full time: 37.5 hours – 08:00-20:00 rota, Monday-Friday, with 1 in 4 Saturdays (Hybrid)
• Part time: 20 hours – 08:00-12:00 / 12:00-16:00 / 14:00-18:00 / 16:00-20:00 (Hybrid)
• Weekend: 17 hours - Saturday & Sunday (Remote)*
• Nights: 48 hours – 4 on 4 off – 18:00-06:00 / 19:00-07:00 (Remote)
• Please note: Weekend roles may require 1 office day a month in the future