Customer Service Advisor

at  Cambridge University Press Assessment

CUSTOMER SERVICE ADVISOR

Salary: £23,300 - £27,650
Location: Cambridge, Hybrid (Min 2 Days Per Week)
Contract: Permanent, Full time 35 hours per week
Are you passionate about making a positive first impression and providing world-class customer support to people all over the world? If so, we want to hear from you!
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
As a Customer Service Advisor (also known as Helpdesk Analyst) you will provide first-line customer support to Cambridge English exam centres, candidates and teachers based all over the world. For many customers, speaking to a Customer Service Advisor is their first experience of the organisation, so we need great people who can make an excellent first-impression.

WHY JOIN US

Joining us is your opportunity to pursue potential. You’ll belong to a collaborative team that’s exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it’s safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
Job Types: Full-time, Permanent
Pay: £23,300.00-£27,650.00 per year
Work Location: In perso

In this role, you will be responsible for providing world-class customer support to customers all over the world, by responding to customer queries via email, phone, webchat and social media.
You will be answering a broad variety of queries about our exams, both for the candidates taking them and the exam centres running them, as well as participating in continuous improvement projects to enable us to provide an outstanding level of customer service.
You will be investigating and interrogating in-house systems, providing first-line technical support to customers using our websites and liaising with teams across the organisation to ensure requests are fulfilled, strictly adhering to fixed SLAs.
If you’re enthusiastic, friendly, passionate about customer service and wish to be part of a team where potential inspires progress, we want to hear from you! Please review the job description attached at the bottom of the advert.