Customer Service Advisor

at  Capitol Students

Main duties will include:

• Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team
• Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.
• Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels
• Distributing post and managing student parcel pick-up system
• Front-of-house and reception duties
• Preparing written correspondence as requested by other members of the management team
• Receiving student payments
• Assisting Scheme Manager in administrative actions required for all aspects of financial control including. - Credit control - Reconciling staff expenses - Daily cash and card banking reconciliation - Petty cash reconciliation - Updating booking system with paymentsreceived or further charges - Invoice reconciliation and payment request
• Ordering new office, cleaning and maintenance supplies
• Preparing arrival packs for new residents
• Publishing and distributing signage for notice boards around scheme
• Checking returned licence acceptances ensuring all relevant documents have been received
• Perform room viewings for potential new residents
• Assisting the Assistant Scheme Manager with administrative tasks as required
• Work with the marketing team to actively promote and explore new marketing avenues
• Organising social events on site, monitoring social media and updating our social media streams Other Duties
• Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
• Perform and document regular inspections of resident’s flats
• Monitoring social media and updating our social media streams
• Receiving student payments
• Preparing written correspondence as requested by other members of management team
• Publishing and distributing signage for notice boards around the scheme
• Work with the marketing team to actively promote and explore new marketing avenues

Job Types: Full-time, Permanent
Pay: £24,335.00-£24,336.00 per year

Benefits:

• Company events
• Company pension
• Private medical insurance
• Sick pay
• Transport links
• Work from home

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (preferred)

Work Location: In person
Application deadline: 30/01/202

• Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team
• Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.
• Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels
• Distributing post and managing student parcel pick-up system
• Front-of-house and reception duties
• Preparing written correspondence as requested by other members of the management team
• Receiving student payments
• Assisting Scheme Manager in administrative actions required for all aspects of financial control including. - Credit control - Reconciling staff expenses - Daily cash and card banking reconciliation - Petty cash reconciliation - Updating booking system with paymentsreceived or further charges - Invoice reconciliation and payment request
• Ordering new office, cleaning and maintenance supplies
• Preparing arrival packs for new residents
• Publishing and distributing signage for notice boards around scheme
• Checking returned licence acceptances ensuring all relevant documents have been received
• Perform room viewings for potential new residents
• Assisting the Assistant Scheme Manager with administrative tasks as required
• Work with the marketing team to actively promote and explore new marketing avenues
• Organising social events on site, monitoring social media and updating our social media streams Other Duties
• Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
• Perform and document regular inspections of resident’s flats
• Monitoring social media and updating our social media streams
• Receiving student payments
• Preparing written correspondence as requested by other members of management team
• Publishing and distributing signage for notice boards around the scheme
• Work with the marketing team to actively promote and explore new marketing avenue