Customer Service Advisor

at  Castle Trust Bank

THE OPPORTUNITY

We have an opportunity for talented Customer Service Advisor to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. Having become a fully authorised bank in 2020, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers. Proud winners of the ‘Best Place to Work’ award at the Hampshire Business Awards 2023!
Our retail finance division, Omni Capital, partners with retailers nationwide to provide their customers with innovative credit solutions, using state-of-the-art technology that allow them to spread the cost of their purchases. We’re on the lookout for new talent to join Omni to help continue to drive our thriving business forward.
As a Customer Service Advisor, you will be responsible for taking inbound calls from both customers and retailers. In what will be a busy role, you will find yourself dealing with a variety of queries from customers wishing to discuss their account and balance, through to if they are having difficulty making payments. Whilst every customer is unique, the types of queries you will be dealing with each day will soon become familiar to you. From time to time, you will also respond to customer queries via email, however this role is predominantly phone based.
You’ll work alongside a fun, creative and energetic team of people who all work together to ensure our 5 company values of Customers First, Forward Thinking, Professional Pride, Achieve Together, and Open & Transparent are at the heart of everything we do.
The role is based at our Basingstoke office which is home to the Omni Operations Team (and has great access to the M3 and the mainline railway station, and just 45 minutes from London). This is a full time, permanent position (37.5 hours per week, Monday to Friday, 9:00 to 5:30pm). Start date expected to be June/July 2024.

Please refer the Job description for details