Customer Service Advisor
at City FM Australia
Mulgrave VIC 3170, Victoria, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 16 Nov, 2024 | Not Specified | 18 Aug, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
THE OPPORTUNITY:
Reporting to the Critical Incident Desk Supervisor, this Permanent opportunity offers an enthusiastic, motivated and customer centric, individual an opportunity to join a fast paced, driven and diverse team. This will take your career to the next level. This 38-hour role covers Monday - Friday between hours of 7:00am and 7:00pm
Responsibilities:
- Effectively manage a high volume of both inbound/outbound calls.
- Resolve, manage and escalate incidents logged by our customers.
- Reporting to all Managers as required on all incidents and ensuring the correct processes are followed.
- Ensure a swift and efficient service whilst adhering to agreed service levels and KPI’s.
- Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
Other
Graduate
Proficient
1
Mulgrave VIC 3170, Australia
