Customer Service Advisor

at  Concentrix

Job Title:
Customer Service Advisor
Job Description
The Customer Service Advisor position interfaces with customers via chat messaging, inbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client’s product or services.

POSITION OVERVIEW

We are excited to announce multiple opportunities to join our team servicing a BRAND NEW CLIENT. We are looking for dedicated Full Time & Part Time inbound Customer Service Advisors to become a part of our newly established team. In this role, you will be the first point of contact for our clients, providing exceptional service and support for enquiries via calls and chat functions. This position offers a unique chance to grow in a supportive environment that values professional development and teamwork.

• Handle calls and chats about customer accounts, delivering accurate and timely information
• Maintain confidentiality while dealing with personal and sensitive information
• Provide an exceptional service experience
• Referring customers, where appropriate, to seek independent support
• Work across systems to successfully address customer enquiries.
• Abiding to regulatory security requirements.