Customer Service Advisor - Cork

at  Abtran

Abtran are currently hiring Customer Service Advisors for full-time, permanent positions based in Blackrock Business Park, Mahon, Cork.
We are looking for highly motivated and customer focused individuals to join the Customer Advisor team. You will be the first point of contact providing support for a leading brand, delivering a first-class customer experience.

The Role:

• Full Time Permanent
• Salary €24,765 per year (€12.70ph x 37.5hr week)
• Training Onsite in Office for up to 7 Weeks
• Hybrid 50:50 (1 Week Work from Home/1 Week Office based)

The Opportunity:

• Provide relevant advice to customers primarily by phone but also through other communication channels as required, including email, post, webchat and social media platforms
• Using your knowledge gained in training to solve problems for customers
• Use of the systems and tools available to effectively handle customer’s queries
• Strive to achieve and maintain service level statistics
• Maintain a high level of first call resolution and quality assurance
• Contribute to overall team performance within your specialised department
• Adhering strictly to data protection and confidentiality laws
• Ad hoc duties as required

Our Ideal Candidate:

• Previous Customer Service experience is a bonus but not essential
• Passion for providing exceptional service to clients
• Excellent verbal and written communication skills
• Fluency in written & spoken English is essential for this role
• A high level of accuracy and attention to detail
• Strong computer skills are essential
• Proven ability to deal with problems and solve them effectively
• Strong attendance, performance and adherence to policies are essential for this role

Employee Benefits include:

• Excellent training provided through Abtran’s Academy Programme -All training provided is fully paid
• Premium Pay on Weekends and Bank Holidays
• Wellbeing programme focused on our people’s health and wellness
• Health Insurance Discount Programme
• Employee Assistance Programme
• Pension Scheme & Life Cover
• Leap Card Tax Saver
• Free Car Parking
• You must have authorisation to work in Ireland

Apply today if you would like to work in a fun and dynamic team within a positive and supportive environment that promotes a work-life balance. This could be the start of a promising and rewarding career with plenty of opportunities for career progression.
Abtran is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We are committed to equality of opportunity and operate non-discriminatory practices in relation to access to employment, conditions of employment, access to training and experience, promotion and classification of posts. All employment decisions at Abtran are based on business needs, job requirements and individual qualifications, without regard to gender, civil status, family status, sexual orientation, age, disability, race, religion, and membership of the Traveller community.

• Full Time Permanent
• Salary €24,765 per year (€12.70ph x 37.5hr week)
• Training Onsite in Office for up to 7 Weeks
• Hybrid 50:50 (1 Week Work from Home/1 Week Office based