Customer Service Advisor

at  Currentbody

ABOUT US:

We are CurrentBody, The Beauty Tech Experts. We are the global leaders in beauty tech, bringing the latest and most effective beauty products to customers across the globe.
We are pioneers of one of the most talked about beauty products in recent years, our anti-ageing CurrentBody Skin LED mask and we are making luxury beauty devices accessible to millions. With over 20 international ecommerce sites, we are strategic partners of some of the most exciting and innovative beauty companies too.
As we continue to disrupt the beauty market with innovations, category expansion and expert service, we are building a team to drive our growth over the coming years from our Headquarters in Cheshire, England.

CANDIDATE REQUIREMENTS:

• Experience working in customer services
• Excellent IT skills and a good understanding of ecommerce advantageous but not essential
• Outgoing and friendly attitude
• Able to work under pressure in a fast-paced environment
• Ability to multi-task
• Additional languages advantageous but not essential

We are looking for highly motivated Customer Service Advisors with a passion for delivering customer excellence to join our team at our new purpose-built offices in Levenshulme, Manchester.

• Responding to UK and international customer queries via email, phone, and social media channels in a timely and accurate manner
• Maintain customer records by updating account information and recording details of any customer issues/inquiries
• Learning as much as possible about the company’s range of products to ensure you can offer great advice to the customers pre and post-purchase
• Liaising with other departments to resolve queries and obtain information for customers
• Online live text chat with on-site visitors helping them with product advice
• Managing logistics and deliveries
• Working with different payment systems