Customer Service Advisor / Customer Care Representative - Maternity Cover

at  TrueSpeed Communications Ltd

BE PART OF THE TRUESPEED JOURNEY. JOIN US AS A MATERNITY COVER CUSTOMER CARE REPRESENTATIVE AT OUR CENTRAL BATH SITE.

Who we are? - Here at Truespeed were committed to creating an engaging, supportive, and inclusive workplace.We also provide a range of benefits such as • Competitive salary • Hybrid working • Company pension scheme • Free onsite parking and much more.
Is this you? - Do you have excellent communication and listening skills? Have you had previous experience working in an inbound call centre environment? If the answer is yes to the above, then we would love to hear from you.

Key Duties:

• Effectively handling customer queries through our email, social, chat and telephony channels in a timely and professional manner
• Taking ownership of anything from information on products and order updates to complaints, always aiming to resolve first time
• Improving customer satisfaction by owning a customer query through to resolution
• Taking an active role in complaint resolution with the aim to resolve on first contact
• Booking installations, outlining the process, and answering any queries
• Renewing contracts, ensuring the customer is fully informed of actions taken
• Problem solving and contributing to the improvement of working processes within the team and wider business
• Sharing information with colleagues and updating knowledge management systems

DESIRED SKILLS AND QUALITIES:

• Demonstrable experience gained in a high volume B2C customer service centre
• Experience in handling and owning complaints through to resolution and to timescales
• Good working knowledge of Microsoft Office, G-Suite, and Google Analytics
• Ability to simplify complex topics and communicate them clearly with customers
• Confident and professional verbal and written communication
• Good listener, able to identify customer needs and guide conversations to understand and resolve customer queries
• Empathetic and able to relate to a wide-ranging demographic
• Flexible approach and ability to meet deadlines
• Desire to learn and takes initiative to develop professionally
• Excellent time management skills
• Positive can-do attitude

• Effectively handling customer queries through our email, social, chat and telephony channels in a timely and professional manner
• Taking ownership of anything from information on products and order updates to complaints, always aiming to resolve first time
• Improving customer satisfaction by owning a customer query through to resolution
• Taking an active role in complaint resolution with the aim to resolve on first contact
• Booking installations, outlining the process, and answering any queries
• Renewing contracts, ensuring the customer is fully informed of actions taken
• Problem solving and contributing to the improvement of working processes within the team and wider business
• Sharing information with colleagues and updating knowledge management system