Customer Service Advisor - Data Services

at  Calisen Metering

At Calisen, we are dedicated to owning and managing essential energy infrastructure assets that promote smarter energy for everyone.
Through our smart metering, installation, data services, EV charging infrastructure, and electrification of heat, we’re fostering a more sustainable future. Our core business values drive us to bring smarter energy solutions to all. We’re currently experiencing exciting growth and are looking for a part-time Customer Service Advisor to join our vibrant Data Services team. This role is ideally suited to those seeking a position that fits perfectly around school hours or other daytime commitments.

As a Customer Service Advisor at Calisen, you’ll play a key role in our busy call centre, handling calls from suppliers and customers, and delivering outstanding service. Your responsibilities will include collecting meter readings, scheduling appointments, and coordinating with various departments to resolve any issues. You’ll also manage administrative tasks, such as generating customer letters through our internal systems.
This is more than just a job – it’s a permanent, part-time role offering 20 hours per week, Monday to Friday, between 4pm and 8pm. You’ll benefit from a flexible hybrid working arrangement, splitting your time between home and our Wigan call centre at least two days a week. The role comes with a competitive pro rata salary of £23,400 per annum (£12,480).