Customer Service Advisor - Delivery Support Team
at Currys
Sheffield, England, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 22 Dec, 2024 | Not Specified | 24 Sep, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
AS PART OF THIS ROLE, YOU’LL BE RESPONSIBLE FOR:
- Answering calls from customers and internal transfer line, in addition to making outbound calls to customers, delivery partners and CSC’s.
- Responding to emails from customers, delivery partners and CSC’s.
- Asking the right questions to match customers with the correct delivery/receipt details.
- Meeting every customer with empathy and understanding.
- Offering support services i.e. booking installation checks.
- Working within strict SLA’s.
- Assessing quotations and images.
- Negotiating settlements.
- Liaising with our Delivery Partners and manufacturers.
- Ensuring that the correct outcome is reached.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
IT - Hardware / Telecom / Technical Staff / Support
Customer Service
Graduate
Proficient
1
Sheffield, United Kingdom
