Customer Service Advisor/ Driver

at  APCOA PARKING UK LTD

CUSTOMER SERVICE ADVISOR/ DRIVER - HEATHROW AIRPORT - £13.15 PER HOUR - FULL-TIME

Do you have driving experience? Do you pride yourself on excellent customer service? Would you like to work at Heathrow?
If you answered yes to the above questions, then we may just have the role you have been looking for!
An exciting opportunity has arisen for a Customer Service Advisor / Meet and Greet Driver who will be the face of our business, bringing outstanding customer service at Heathrow Airport.
You will join a team that takes pride in their Customer Service and a company that takes pride in its people.
As a Customer Service Advisor / Meet and Greet Driver, you will contribute to a passionate and friendly team working in a fast-paced setting. You’ll get given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go above and beyond.
Please note you will need to have had a full driving license for 3 years for insurance purposes.
Administration / Receptionist experience would give the right candidate an advantage in this role.
Could you bring your spark to our Team? Here’s what you need to know before applying.

SO, COULD YOU BE OUR IDEAL CANDIDATE?

Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?
Are you able to take initiative and make choices that are right for our customers?
Do you have a desire to succeed in your role?
We are looking for an excellent team player with great communication skills. Someone who possesses the skills to work under pressure. So, if you feel that you can demonstrate good time keeping and reliability and also have a safety-first mind set, then please apply today. We’d love to hear from you.

WHAT YOU’LL DO

• Certify valets are familiar with each cars controls and alarm systems before receiving from the customer.
• Ensure smooth and prompt handover of customers vehicle whilst storing keys securely.
• Drive, and care for all customers vehicles carefully, whilst ensuring all valet procedures are fully complied with.
• Understand and be fully familiar with our systems and equipment.
• Monitor the car park and its activity consistently through regular patrols and deter criminal activity whilst always maintaining a high visual presence.
• Check the appearance of the car parks and working areas, taking action to ensure that company standards are achieved and maintained.
• Provide front line care in the event of equipment failure or customer distress.
• Work with all managers and staff to implement successful marketing and promotional initiatives to increase sales and maximise income opportunities.
• Collaborate as part of a wider team.