Customer Service Advisor

at  Eden Conveyancing

Do you want to work for an innovative company that is changing the conveyancing industry? Do you have a passion for driving sales and making sure clients receive an excellent experience? Do you believe that using technology can make things more efficient and effective?
Our Welcome Team supports clients and referral partners through our quote and instruction process. We are looking for a passionate Customer Service Advisor to become a member of our Welcome Team. Knowledge of the conveyancing process is advantageous, but not essential as long as you like learning on the job.

On any given day you could be doing one or all of these things:

• Make follow up calls to prospective clients who have requested a quote to answer questions and drive quote conversion
• Support new clients through the instruction process following acceptance of a quote
• Make follow up calls to prospective referral partner leads and converting them into new partnerships
• Assist the marketing team with marketing activity and onboarding new referral partners
• Build engagement and maintain relationships with referral partners
• Monitor and responding to incoming enquiries via email or phone
• Provide support with general administration tasks on an ad hoc basis
• Deliver KPIs that provide excellent customer service and satisfaction

REQUIREMENTS

All our teams work to exacting standards, and so we’re looking for a friendly and diligent customer service advisor with:

• Previous sales / relationship management / customer service experience
• Proven track record of converting leads to clients
• Strong objection handling skills
• Warm and personable communication skills
• Strong affinity for digital technology
• Keen eye for detail and an ability to prioritise effectively

• Performance related bonus
• Company pension scheme
• 28 days annual leave (plus bank holidays on top)
• Option to buy and sell a further 5 days of leave
• Private health insurance
• Group life assurance
• Wellbeing fund that contributes £25 per month towards an activity that promotes your mental or physical wellbeing
• Significant investment in your learning and development
• Milestone celebrations: birthdays, life events, service
• Pastoral 1 to 1’