Customer Service Advisor

at  FARROW BALL

FARROW AND BALL – CUSTOMER SERVICE ADVISOR - WIMBORNE (37.5 HOURS PER WEEK)

Are you passionate about delivering exceptional customer experiences? Farrow & Ball are currently looking for an experienced and dedicated individual to join our Customer Services team in Wimborne as an Advisor. We are offering this position on a full-time basis - Monday to Friday (shifts between 8am - 8pm, with occasional Saturdays). This position is also offered on a hybrid working basis with the expectation to connect with colleagues and team once to twice a month in office.
Farrow & Ball are a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients.
The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 75 years and now proudly have 60 showrooms worldwide with a global network of stockists.
The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us.
As a Customer Service Advisor, no 2 days are the same! Being on the front line you’ll deal with a variety of queries, driving a sale through service ethos from recommending colour schemes and advising on which of our exceptional finishes to use, to being the point of contact when things in the order journey don’t go to plan. If you thrive on providing best in class service, in a fast-paced environment and finding creative solutions to meet customer needs, we invite you to bring your passion and expertise to our Farrow & Ball family.

• Build strong relationships with customers across calls, emails and live chat to maximise sales, increase revenue and encourage repeat purchase and drive brand advocacy
• Provide customers with colour and product advice, promoting our colour consultancy service where appropriate
• Deliver a professional sales experience that feels natural, unpressured and conversational to build rapport and make the customer feel like an individual
• Effective handling and timely resolution of delivery queries
• Flag or escalate customer feedback to improve customer experience
• Data entry
• General administration