Customer Service Advisor

at  Fexco

Job Advert
Job Title: Customer Service Advisor
Location: Salisbury
Company: Fexco Property Services
Type of Employment: Full Time, Permanent

ESSENTIAL SKILLS:

• A desire to help customers and deliver a very high standard of Customer Assistance.
• Good level of proficiency with Microsoft Word and Microsoft Excel.
• Excellent communication skills, both verbal and written.
• A confident and assured telephone manner.
• Multi-mailbox management.
• Exceptional organisational skills and ability to work to deadlines.
• An effective and enthusiastic team player.
• Self-Motivated and target driven.
• Strong attention to detail and high level of accuracy.
• Ability to work on your own initiative.
• Capable of working under pressure during busy periods.
• Experience of high-volume of daily calls and e-mails.
• Reliable with excellent timekeeping
• Previous Customer facing role/s

BONUS SKILLS:

• Experience of using QUBE system.
  Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

ABOUT THIS ROLE:

We are recruiting for a permanent Customer Service Advisor to join our busy client accounts departments based in our Head office in Salisbury. You will be playing a major role in the team dealing with all aspects of Client Accounts Administration but within the Central Services team.

MAIN DUTIES AND OBJECTIVES:

• Working with the whole portfolio of the group to ensure customer queries are dealt with to the company deadlines as part of a team to the highest standard.
• Responding to Client queries via phone calls in relation to Client Accounts matters and assisting with queries and complaints.
• Responding to Client queries via emails in relation to Client Accounts matters and assisting with queries and complaints.
• Responding to Client queries via letters in relation to Client Accounts matters and assisting with queries and complaints.
• Escalating customer calls and e-mails as appropriate PMs and Customer Service Team as appropriate.
• Liaising with the Property Managers with regards to account queries from clients
• Completing full and comprehensive log calls and notes on QUBE
• Negotiating payment plans for property owners and bi-monthly payment reconciliations to ensure payments are made.
• Housing keeping of the accounts on QUBE.
• Any other ad hoc duties, including helping the Client Account Manager with administration tasks when required.