Customer Service Advisor (Full-time)

at  NorthridgeCars

JOB SUMMARY

Northridge Cars, a trusted dealership with over 23 years in business and 21 years at our current location, is seeking a dynamic and driven Service Advisor to join our team. We are looking for someone who thrives in a fast-paced environment, is a creative problem solver, and has exceptional communication skills. As the first point of contact for our service department, you will play a pivotal role in ensuring our customers receive an outstanding experience. This role demands strong phone skills, a customer-first attitude, and a sales-driven mindset to maximize every opportunity.

QUALIFICATIONS

• Proven experience in a customer-facing role, ideally in a service or automotive environment.
• Exceptional phone etiquette and interpersonal skills.
• Strong problem-solving abilities with a creative and proactive approach.
• Sales-driven mindset with a focus on achieving and exceeding targets.
• Proficient in English (spoken and written); additional language skills are a plus.
• Ability to multitask and stay organized in a fast-paced environment.
• Positive attitude, eagerness to learn, and a passion for delivering exceptional customer service.

• Act as the main point of contact for customers, handling inquiries in a professional and friendly manner.
• Build strong relationships with customers, understanding their needs and offering tailored solutions.
• Provide clear explanations of vehicle service requirements, costs, and timelines.
• Upsell additional services and products, ensuring customers are informed of available options.
• Manage customer bookings efficiently, coordinating with technicians and ensuring smooth workflows.
• Keep customers updated throughout the repair or service process, maintaining transparency and trust.
• Analyse customer feedback and proactively suggest service improvements to enhance satisfaction.
• Maintain accurate and detailed customer records, ensuring seamless service history tracking.