Customer Service Advisor

at  Gallagher

Introduction:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You’ll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview:
Gallagher Bassett are expanding its team and is currently seeking Customer Service Advisors to join us at our Ipswich Waterfront Offices.
We are seeking a highly motivated and detail-oriented individual to join our dynamic team as a Customer Service Advisor. In this role, you will be first point of contact for inbound calls into our growing Frontline Division. You will be fully trained to handle a variety of calls ranging from initial claim logging through to claim queries.
This role is ideal for individuals looking to start a career within the insurance industry, as personal development and role progression is firmly at the centre of the organisation.
We are specifically looking for individuals who are brilliant communicators, possess strong computer skills, and can demonstrate empathy towards customers navigating potentially stressful situations.
Entry level position
No previous experience required as full training provided, and we offer an excellent progression programme as well as qualification support.

How you’ll make an impact:

• Accurately record customer claim details following set processes.
• Provide exceptional customer experience on all contacts.
• Proactively look for opportunities to improve processes.

About you:

• Can effectively communicate with others.
• Ability to input details onto computer systems.
• Displays enthusiasm and commitment, willing to own problems and take responsibility for own actions.
• Empathy and the ability to remain calm and composed when dealing with customers in potentially stressful situations
• Strong customer service skills to provide a positive experience for customers
• Computer literate
• GCSEs, or equivalent including English and Maths

Compensation and benefits:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Please refer the Job description for details