Customer Service Advisor

at  GamerTech

LOCATION: JAMES STREET, YORK

We are looking to recruit an enthusiastic and self-driven person to join our Customer Service team as a Customer Service Advisor.
We repair a range of consumer devices for both the general public and business customers. As we are dealing with other peoples devices in a time of need, we are looking for caring, patient and helpful people to assist our customers throughout their customer journey with us.

ABOUT THE ROLE

• Answering email enquiries and providing quotations
• Following up customer enquiries with a telephone call
• Booking in customer orders
• Organising collection and deliveries
• Diagnosing faults based on customers information
• Liaising with repair staff
• Any other duties related to the role
• 1st line complaint handling
  Experience is not essential but preferred and training will be given.

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company’s customer service policies
• Other duties as requeste