Customer Service Advisor - German Speaking

at  Likewize

Job Description:
Customer Service Advisor - German Speaking
Crewe, Cheshire - Onsite
Salary: £24,211.20
Are you passionate about providing excellent customer service and solving tech problems? Do you want to join a global company that values your career development and rewards your performance? If so, we have an exciting opportunity for you at Likewize!
About Our Company
Likewize is the fastest growing tech protection and support company in the world. Dedicated to resolving over 250 million tech problems each year, across insurance, warranty, repairs, trade-ins, recycling and premium tech support. We’re trusted by the world’s largest brands, telcos, and banks to deliver innovative solutions and exceptional services for a billion of their customers.
https://vimeo.com/584436493
What will you do?
As a German speaking Customer Service Advisor, you will be supporting and providing outstanding customer service over the phone to both our customers and our field technicians across Germany.

Your main responsibilities will include:

• Answering inbound calls and outbound calls to customers and technicians regarding appointments/problem resolution
• Handling and recording complaints
• Responding to and managing the ‘Live Chat’
• Responding to customer reviews
• Ensuring that customer SLAs are met
• Respecting the value of information by following Likewize’s data protection / information security policies and procedures

What do you need?

To succeed in this role, you will need:

• Time management - you need to be able to prioritise between dealing with customers and managing the back office
• Dealing with objections while maintaining and developing the relationship with the customer
• Working in a fast-paced environment and achieving monthly targets and KPIs
• Ability to problem solve and multitask
• Excellent telephone manner
• Must be fluent in both English & German

What do we offer?

At Likewize, we care about you and your progression. We offer:

• 22 days annual leave, Increasing through length of service.
• A competitive salary and benefits package
• A supportive and collaborative culture
• A fun and dynamic work environment
• A range of learning and development opportunities
• Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption
• Access to a GP at any time, with prescriptions delivered to your home or work
• Enhanced Maternity, Paternity & Adoption
• My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases
• A fully paid Employee Assistance Programme
• Free access to the company gym
• Free onsite car parking

If this sounds like you, apply now and join our team!
We are also interested in speaking to candidates that are fluent in Dutch.
Ensure Fairness & Embrace Differences
We believe in fairness – so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone.
We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated – and are essential to our success

Your main responsibilities will include:

• Answering inbound calls and outbound calls to customers and technicians regarding appointments/problem resolution
• Handling and recording complaints
• Responding to and managing the ‘Live Chat’
• Responding to customer reviews
• Ensuring that customer SLAs are met
• Respecting the value of information by following Likewize’s data protection / information security policies and procedure

To succeed in this role, you will need:

• Time management - you need to be able to prioritise between dealing with customers and managing the back office
• Dealing with objections while maintaining and developing the relationship with the customer
• Working in a fast-paced environment and achieving monthly targets and KPIs
• Ability to problem solve and multitask
• Excellent telephone manner
• Must be fluent in both English & Germa