Customer Service Advisor – German

at  Ventrica

EDUCATION/STUDIES:

Not essential, but beneficial)

• Graduated from the Fashion Retail Academy
• Communication Fields, such as Marketing/PR/Advertising
• Make-up Artists
• Qualifications in Dermatology or Skincare

MINIMUM SPEED REQUIREMENTS:

Ping ms Maximum 20ms
DOWNLOAD Mbps Minimum 20 MBps
UPLOAD Mbps Minimum 5Mbps

THE ROLE/CANDIDATE:

Within this role, you can expect to work with people who share a genuine passion for our customers, our collections, and our brand identity. We are inclusive of everyone.
We are looking for highly ambitious customer service advisors who aren’t afraid to go above and beyond.
You’ll have a clear understanding of what constitutes great customer service and be able to deliver this effortlessly.
As our employee, you’ll be reliable, punctual, and flexible, appreciating that getting the job done well and to the high standards expected will mean being prepared and ‘going the extra mile’.
And of course, you’ll have excellent communication skills – written and verbal.
With products which have enjoyed worldwide success, breaking records, working alongside world-renowned brands could be the next step in your career!
The customer service team are dedicated and strive to inspire our customers during their experience with us.

THE ROLE/CANDIDATE:

Within this role, you can expect to work with people who share a genuine passion for our customers, our collections, and our brand identity. We are inclusive of everyone.
We are looking for highly ambitious customer service advisors who aren’t afraid to go above and beyond.
You’ll have a clear understanding of what constitutes great customer service and be able to deliver this effortlessly.
As our employee, you’ll be reliable, punctual, and flexible, appreciating that getting the job done well and to the high standards expected will mean being prepared and ‘going the extra mile’.
And of course, you’ll have excellent communication skills – written and verbal.
With products which have enjoyed worldwide success, breaking records, working alongside world-renowned brands could be the next step in your career!
The customer service team are dedicated and strive to inspire our customers during their experience with us.

WHAT WILL I DO IN THE ROLE?

• Have a ‘can do’ attitude
• The first point of contact for all customer queries
• Brand ambassador for your client
• Provide outstanding customer service across telephone, social media, webchat and email
• Make sure the customer is at the heart of every conversation