Customer Service Advisor

at  Grant Westfield

EDINBURGH

An exciting opportunity has arisen for a Customer Service Advisor at Grant Westfield Limited, the company behind the UK’s leading bathroom panel brand, Multipanel. Reporting to the Customer Service Manager.
This role is responsible for helping our customers succeed, by providing commercial & service support. A key part of this is to provide excellent customer service and Multipanel product advice to existing and prospective customers.

EXPERIENCE

Essential:

• Minimum of 2 years’ work experience within a Contact Centre or Customer Service environment
• Minimum of 1 years’ work experience within an administrative role

Desirable:

• Previous Epicor system experience

QUALIFICATIONS

Essencial:

• Educated to National 5 level or equivalent, including Mathematics and English.

Include but are not limited to:

• Inbound calls from new and existing customer, answering their general enquiry, providing product information and preventing the need for unnecessary repeat contact
• Accurate order processing
• Liaising with other departments
• Work as part of a team supporting the delivery of Contact Centre KPIs
• Any additional duties as required by the business.
• Serve trade desk customers face to face when required in a polite professional and courteous manner.