Customer Service Advisor (High Net Worth Insurance)

at  Work In Progress HR

Job Advert
Salary: £23,000-£28,000 per annum + annual performance related bonus of up to 7.5% of salary
Hours: 35 hours per week, 9am-5pm Monday - Friday
At NFU Mutual Chester & Maelor Agency we are currently recruiting for an office-based Customer Service Advisor to join our dynamic team to support our high net worth customers.
We understand the importance of balance. As a forward-thinking and inclusive company, we’re dedicated to creating a supportive work environment. We believe in empowering our team, to excel both at work and at home. This role is perfect if you have a passion for helping to support high net worth individuals and are looking for an interesting and fulfilling career in the insurance industry.

• Provide exceptional customer service via phone, email and in person to a range of customers who require our bespoke insurance policies
• Assist our clients with policy renewals, amendments, and claims, ensuring they receive outstanding service throughout their insurance journey
• Collaborate with team members to improve customer service processes and enhance our customer journey
• Develop and maintain a thorough understanding of our products and services
• provide executive administration and PA support to the senior agents