Customer Service Advisor - Issue Resolution

at  Currys

AS PART OF THIS ROLE, YOU’LL BE RESPONSIBLE FOR:

• Own customers complaints from inception through to resolution
• Engage with customers through outbound telephone calling, email and webchat
• Identifying the cause of an issue and utilising the tools available to enable a resolution in a timely manner
• Creating Customers For Life and improving their experience

BEYOND THAT, WE’LL BE WITH YOU EVERY STEP OF THE WAY, ENABLING YOU TO GET THE MOST OUT OF YOUR ROLE, GROW YOUR SKILLS YOUR WAY, AND SEE YOUR CAREER DEVELOP IN THE WAY YOU WANT.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.