Customer Service Advisor

at  JSL Solutions Ltd

Are you seeking a customer sales advisor role that requires much more than completing sales enquiries?
Are you passionate about providing exceptional customer service? Do you thrive in an environment where every day is different?
We have an exciting opportunity for a Customer Sales Advisor to join our dynamic automotive client in Smethwick.
The company has been going from strength to strength, has facilities in a number of countries, and has an impressive global customer base.

The role:

• Perform an internal UK and European motor factor sales and customer service role, achieving a consistently high standard of performance associated with quality, cost and delivery objectives of the business.
• To act as front-line liaison between the customer and their requirements.

What the company offer:

• £25,000 - £27,000 salary
• Mon - Fri 8am - 5pm or 8.30 - 5.30pm
• 25 days holidays plus bank holidays
• 3 x salary life cover
• Employer pension contribution rising to 5% after 12 months

Key Duties:

• Complete telephone and email sales enquires.
• Deal with customer queries efficiently and effectively or escalate where necessary.
• Responsible for providing administrative support to the Sales Department.
• Load special customer jobs (test & reports, customer own unit repairs) and monitor through the workshop and maintain customer communication throughout.
• Arrange the collection of returning goods from customer premises.
• Monitor backorders and VORs and input into production to expedite overdue orders.
• Telephone liaison with overseas sales offices & foreign customers as necessary.

You will:

• Ideally, experience working with automotive cataloguing software i.e. TecDoc, MAM Autocat+, Partslink
• Be proficient in MS Office
• Have excellent written and verbal communication skills.

If you want to be part of a highly successful automotive aftermarket company with the potential to develop your career, please apply and Stewart Lupton, JSL Solutions - Automotive Aftermarket Recruitment, will be in touch.
JSL - Recruitment…The right way.

Specialists in:

• Automotive Aftermarket Recruitment
• Sales and Marketing Recruitment
• Senior Appointments and Executive Search

The role:

• Perform an internal UK and European motor factor sales and customer service role, achieving a consistently high standard of performance associated with quality, cost and delivery objectives of the business.
• To act as front-line liaison between the customer and their requirements

Key Duties:

• Complete telephone and email sales enquires.
• Deal with customer queries efficiently and effectively or escalate where necessary.
• Responsible for providing administrative support to the Sales Department.
• Load special customer jobs (test & reports, customer own unit repairs) and monitor through the workshop and maintain customer communication throughout.
• Arrange the collection of returning goods from customer premises.
• Monitor backorders and VORs and input into production to expedite overdue orders.
• Telephone liaison with overseas sales offices & foreign customers as necessary