Customer Service Advisor

at  Kier Group

We’re looking for a Contract Support Advisor to join our Contract Administration team based in Cambridgeshire and the surrounding areas.
Location: Cambridgeshire with some remote working available. Travel to other sites may be required.
Hours: 40 hours per week. Monday to Friday

WHAT WILL YOU BE RESPONSIBLE FOR?

As a Contract Support Advisor, you’ll be working within the Administrative team, supporting them in operational duties.

Your day to day will include:

• To communicate effectively with customers, both internally and externally for the capture, recording and distribution of service calls onto the CAFAM system
• Phone cover as and when required by your Team Leader.
• Monitoring of inboxes as and when required by your Team Leader
• Raising of new work orders for Contract Managers
• Raising of reactive work orders for Kier engineers.

This role of Contract Support Advisor is great for you if:

• Excellent telephone manner, with strong verbal and written communication and interpersonal skills
• Ability to create and maintain effective working relationships
• Demonstrable IT literacy with Microsoft Office, particularly Excel & Outlook
• Demonstrable accurate data entry skills with excellent attention to detai