Customer Service Advisor

at  LloydsPharmacy Clinical Homecare

ABOUT US

At LloydsPharmacy Clinical Homecare, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes.
We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing tea

ABOUT THE ROLE:

In this role, you’ll handle both inbound and outbound calls, as well as email enquiries, to ensure patients receive exceptional support and service. If you thrive in a fast-paced setting and have a knack for providing outstanding customer experiences, we want to hear from you!

KEY RESPONSIBILITIES:

• Efficient Patient Support: Handle inbound and outbound calls, as well as email enquiries, to accurately process patient requests and coordinate medication deliveries. Respond promptly and empathetically to address patient needs effectively.
• Enhanced Patient Experience: Take ownership of the patient experience by providing clear information, proactive problem-solving, and advocacy. Ensure every interaction leaves a positive impression and meets patient expectations.
• Record Maintenance: Maintain precise and up-to-date records and systems, including patient account information, payment details, and stock requirements. Adhere to data protection laws and organizational policies in all interactions.
• Compliance Assurance: Uphold data protection and compliance standards in every patient interaction, ensuring adherence to legal and regulatory requirements. Contribute to audits and corrective actions as necessary.
• Collaborative Engagement: Foster positive relationships with internal teams and external stakeholders to facilitate seamless service delivery. Support new team members, share best practices, and contribute to a collaborative work environment.
  Please note: Successful candidates will require a DBS check

We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. LloydsPharmacy Clinical Homecare has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. These roles come with fantastic benefits including:

• Annual Leave: Enjoy 25 days annual leave plus bank holidays.
• Performance Bonus: Benefit from our company bonus scheme
• Ongoing Training and Development: Outstanding training & development programmes
• Refer a Friend Bonus: Up to £1200 refer a friend bonus
• Employee Assistance Programme: Receive full support through our employee assistance programme including a health and well-being app
• Rewarding Discounts: Save money with savings and discounts at multiple retailers through our rewards porta