Customer Service Advisor

at  LloydsPharmacy Clinical Homecare

ABOUT US

At LloydsPharmacy Clinical Homecare, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes.
We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing tea

As a Customer Services Advisor, you’ll be the friendly voice our patients rely on. You’ll handle both inbound and outbound calls, as well as email enquiries, ensuring our patients receive the best support and service possible. If you love a fast-paced environment and excel at creating positive customer experiences, we want to hear from you!

• Efficient Patient Support: Manage calls and emails to process patient requests and coordinate medication deliveries accurately. Respond promptly and empathetically to patient needs.
• Enhanced Patient Experience: Own the patient experience by providing clear information, proactive problem-solving, and advocacy. Make every interaction count.
• Record Maintenance: Keep precise and up-to-date records, including patient account information, payment details, and stock requirements. Follow data protection laws and organizational policies.
• Compliance Assurance: Ensure every patient interaction meets data protection and compliance standards. Contribute to audits and corrective actions as needed.
• Collaborative Engagement: Build positive relationships with internal teams and external stakeholders to ensure seamless service delivery. Support new team members, share best practices, and foster a collaborative work environment

WHAT YOU’LL DO:

As a Customer Services Advisor, you’ll be the friendly voice our patients rely on. You’ll handle both inbound and outbound calls, as well as email enquiries, ensuring our patients receive the best support and service possible. If you love a fast-paced environment and excel at creating positive customer experiences, we want to hear from you!

• Efficient Patient Support: Manage calls and emails to process patient requests and coordinate medication deliveries accurately. Respond promptly and empathetically to patient needs.
• Enhanced Patient Experience: Own the patient experience by providing clear information, proactive problem-solving, and advocacy. Make every interaction count.
• Record Maintenance: Keep precise and up-to-date records, including patient account information, payment details, and stock requirements. Follow data protection laws and organizational policies.
• Compliance Assurance: Ensure every patient interaction meets data protection and compliance standards. Contribute to audits and corrective actions as needed.
• Collaborative Engagement: Build positive relationships with internal teams and external stakeholders to ensure seamless service delivery. Support new team members, share best practices, and foster a collaborative work environment.

Please note: Successful candidates will require a DBS check.

We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. LloydsPharmacy Clinical Homecare has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. These roles come with fantastic benefits including:

• 25 days annual leave plus bank holidays
• Company bonus scheme
• Outstanding training & development programmes
• Up to £1200 refer a friend bonus
• Full support from our employee assistance programme including a health and well-being app
• Savings and discounts at multiple retailers through our rewards porta