Customer Service Advisor- Member Servicing

at  Vitality

ABOUT US

We’re really excited to announce that we have recently been awarded “Top 10 Best Places To Work” in The Sunday Times Awards 2024!
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

ABOUT THE ROLE

Team – Member Servicing/Vitality Programme
Shift Pattern- Monday - Friday 08:00-19:00 Saturday 09:00-13:00

TOP 3 SKILLS NEEDED FOR THIS ROLE:

• Adaptability: Thrive in fast-paced, changing environments.
• Tech Savvy: Good understanding of recent technology.
• Communication: Excellent verbal and written skills.

WHAT THIS ROLE IS ALL ABOUT:

As a Customer Service Advisor in our Member Servicing team, you’ll be there to help customers with all their queries and questions. Our team gives you the opportunity to learn about all our products Vitality has to offer our customers, from being an expert in the Rewards we offer to an expert in Life insurance cover. You will be offered opportunities to train to support multi functions of our Vitality Member Servicing Team, which could include our Social Media team or technical support team.