Customer Service Advisor
at MEMS Power Generation
Gillingham, England, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 25 Nov, 2024 | GBP 28000 Annual | 29 Aug, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Title: Customer Service Advisor
Location: Gillingham, Kent
Salary: £25,000-£28,000 per annum dependant on experience
Duration: Full Time, Permanent
Hours: Rolling Shift Pattern: 4days on 4days off; average 38.5 hrs per week
Shift is 7am to 7pm. Working weekends and bank holidays is a requirement except Christmas Day
ABOUT US
MEMS Power Generation is one of the leading generator rental suppliers in the UK, specialising in sustainable temporary power solutions with over 45 years of experience. Operating 24/7, they supply temporary power solutions for a diverse range of customers, including small businesses through to blue-chip multinational organisations and utility companies. They are the supplier of choice in the UK power rental market focused on sustainability, with a mission to be the company that best understands their customers’ needs for temporary power solutions while providing superior service levels.
Responsibilities:
ABOUT THE ROLE
The Customer Service department operates 7 days a week, supporting our sales and rental teams in the successful handover and ongoing assistance with our rental solutions.
You will become the point of reference for colleagues and customers alike, by creating quotations, handling customer enquiries, processing contractual documentation, produce internal handovers and ensure commercial compliance throughout the sales process.
Working as part of our team on a shift rota system, this role is an exciting opportunity for you to be at the forefront of the MEMS rental operation.
KEY RESPONSIBILITIES
- Point of contact for new and existing customers
- Drafting of quotations and proposals for approval prior to submission
- Escalate customer opportunities within the sales team as necessary
- Arranging & booking of technical surveys and customer appointments
- Investigate and resolve customer queries
- Check product and labour resource availability
- Processing and completion of standard documentation and reports
- Assist customer with registration and account creation
- Complete weekly audits of departmental processes
- Monitoring and responding to the MEMS Live Chat
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Gillingham, United Kingdom
