Customer Service Advisor

at  MHS Homes

ABOUT YOU:

It goes without saying that you’ll have fantastic customer service skills, and be able to effectively manage a wide range of customer queries and needs. You’ll also be able to work effectively with colleagues across the organisation. Experience of working within the housing sector would be useful, but isn’t essential as we’ll give you all the training you need.

Making sure our customers have the best experience when interacting with us is a real team effort from all areas of our business.
We’re looking to recruit a Customer Service Advisor to join our busy Customer Team in a permanent role. Reporting to one of our Customer Team Leaders, you’ll resolve customer queries at the first point of contact where possible, delivering a great service by taking ownership of, and proactively resolving, customers’ needs. You’ll deal with queries in Landlord Services and a range of different areas, including;
Housing needs
Tenancy sustainment
Debt
Anti-social behaviour
Allocation of housing
This is a fantastic opportunity to play a role in the transformation of the delivery of services to our customers. You’ll act as an ‘ambassador’ for mhs homes on daily basis, delivering solutions to customers within agreed targets. You’ll deliver great customer service through a range of platforms, including social media, self-service portals, email, telephone and post. A key part of the role is also to encourage customers to use our digital channels.
You’ll also share ideas, information and best practice with colleagues, so that we can continually improve our service and find creative solutions to problems.