Customer Service Advisor - Motor (Italian Speaker)

at  Gallagher

Introduction:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher’s global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you’ll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we’ll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview:
Clements Worldwide, a Gallager company, is a leading provider of international insurance solutions. With a rich history spanning over 70 years, Clements specialises in offering comprehensive insurance products tailored to meet the unique needs of expatriates, international organisations, and global businesses. Our mission is to provide peace of mind to our clients by delivering exceptional service and innovative insurance solutions that protect their assets and mitigate risks worldwide.
We are looking to recruit a Customer Service Advisor (Italian Speaker) to join our dynamic team. You will be handling inbound call enquiries from existing policyholders, managing direct debit finance plans, and responding to inbound emails. This role also involves processing policy changes, managing monthly payment plans, renewals, midterm adjustments, new business queries, issuing contracts, and providing administrative support through our diary system.
This role is integral to managing a consistent volume of enquiries and administrative tasks, ensuring the delivery of exceptional service and the efficient processing of policy changes. Our team thrives in a culture of teamwork, collaboration, and innovation. As a Customer Service Advisor, you will have the opportunity to work closely with a group of highly skilled and motivated professionals who are dedicated to achieving success. Our team values open communication, mutual support, and a shared commitment to delivering exceptional service to our clients.
We foster a supportive and inclusive workplace where each team member’s contribution is appreciated. Our team is composed of individuals from various backgrounds, offering a wide range of perspectives that create a vibrant and engaging environment for professional growth and development. We promote innovation and creativity, and we are always open to fresh ideas and methods that can improve our offerings.
As an integral part of our team, you will have the opportunity to build strong relationships with our clients within the motor insurance market. By understanding their needs and providing exceptional administrative support, you will play a crucial role in ensuring their satisfaction and fostering long-term partnerships with our organisation.
If you are a motivated and driven professional who thrives in a fast-paced and collaborative environment, we would love to hear from you!

THIS A REMOTE ROLE, WITH EXPECTATION TO TRAVEL TO LONDON WHEN NECESSARY (3-5 TIMES PER YEAR).

How you’ll make an impact:

• Service our clients in Italy for insurance needs
• Sell and issue new insurance policies to clients via email
• Collect the required documentation from customers and issue policies in accordance with insurer requirements and Clements’ guidelines
• Handle all customer inquiries via phone and e-mail
• Maintain the integrity of client information in IT systems via accurate data entry
• Gather renewal information and communicate renewal terms to clients
• Collect premiums due from customers
• Attend regularly scheduled departmental meetings
• Travel to Italy for insurer meetings as required
• Other related duties as assigned

About you:

• Able to speak, read, and write fluently in Italian and English.
• Currently have an active and useable Italian fiscal code.
• Customer service experience in general or within the insurance industry.
• Strong communication skills, both verbal and written.
• Excellent organisational and time management skills.
• Ability to work efficiently under pressure and handle a high volume of enquiries.
• Detail-oriented with a focus on accuracy and compliance.
• Customer-focused with a commitment to providing excellent customer service.
• Eligible to work in the UK.