Customer Service Advisor

at  MSX INTERNATIONAL

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

THE ROLE

As an Advisor, you will be the contact point for customers who want to solve a situation or just ask a question related to their experience with one of the leading car manufacturers. You will be the representative of the brand, facing customer requests and handling the cases up to the solution in order to reach high customer satisfaction.

YOUR RESPONSIBILITIES:

• Handle customer requests through various channels and different platforms.
• Understand and investigates root causes of customer inquiries.
• Record all customer contact in order to track the activities.
• Define feasible solutions to meet expected customer results, and related global and internal KPIs and metrics.
• Constantly improve process workflow efficiency and quality