Customer Service Advisor

at  National Express

We have a fantastic full time opportunity for a Customer Service Advisor to join our team at Manchester Coach Station.
This onsite role will include shift work, working any 5 days from 7, with 2 weekends off a month.
Shifts will be between the hours of 06:30 and 19:30
The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy environment, selling tickets in and around Manchester, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.
Successful applications will be invited to attend an onsite assessment on Tuesday 1st October.

• Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction
• Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
• Proactively look for opportunities to up-sell National Express services and products
• Provide support and assistance to customers, colleagues and driver teams
• Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role
• Assist in the training and development of peers and promote DOH rules and maintain a safe working environment
• Ensure established safe working processes are adhered to at all times
• Promote a cohesive, empowered and engaged working environment