Customer Service Advisor

at  NEC Software Solutions

Company Description
Come join us and make a difference in the world!
Discover more at www.necsws.com
Job Description

WHO WE ARE:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way

THE ROLE

We support delivery of Discretionary Welfare Fund (DAF) contract work via online, telephone and postal applications. Act as first point of contact for applicants and system administrator for the NEC system to allow applications to be input and processed.

Duties

• Assist Partnership Manager with incoming correspondence from the Partner Network.
• Help maintain online Partnership Hub.
• Respond to reviews from the Partner Network.
• Maintain all mailboxes related to DAF.
• General administrative duties.
• Managing and processing data in a fast-paced office environment.
• To fully understand the legislation and criteria involved in awarding emergency payments and individual assistance grants and process applications accordingly.
• Deal with incoming and outgoing correspondence relating to Local Welfare Provision Partners either by telephone, email, or letter.
• Work as part of the team in achieving targets set by the Partnership Manager.

OTHER DUTIES MAY INCLUDE (THESE TASKS ARE SUBJECTIVE TO THE NEEDS OF THE BUSINESS):

• Supporting the wider DAF Customer Service Team in processing and telephony.
• Process emergency payments and individual assistance grant applications.
• Liaise with applicants to process information into the DAF solution.
  Undertake eligibility checks with the applicant, seeking information direct from the applicant, utilising additional sources for confirmation.
  Qualifications
  Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.