Customer Service Advisor

at  NWF Fuels Ltd

THE MAIN RESPONSIBILITIES ARE:

• Managing customer queries via inbound calls and emails
• Making outbound calls to promote our products to existing customers
• Pricing and entering order details on the system
• Delivering great service to customers
• Working towards sales targets
• Accurate Data Entry

WHAT YOU SHOULD BE ABLE TO BRING TO THE ROLE:

• Previous experience in a customer service or sales role
• An upbeat friendly approach when speaking to customers is essential
• Passionate about customer service with the ability to ensure all customer interaction is positive and productive
• Motivated to achieve targets
• Resilience
• Attention to detail
• Ability to work under pressure
• Effective listening skills to understand customer needs
• Excellent communication skills on all platforms
• PC literate