Customer Service Advisor

at  Palliser

Title: Customer Service Advisor (Two (2) Positions Available)
Department: Customer Care
Employment Type: Permanent, Full Time
Location: Winnipeg, Manitoba

The customer service advisor will be required to perform an array of administrative duties. You must be able to use your superior communication skills and timely responsiveness to our customers and sales representatives, always maintaining a personal touch. Other duties, relevant to the department, shall be assigned as required.

The key duties and responsibilities of this position would include:

• Receive and validate orders
• Enter orders into an Order Entry System.
• Manage orders by responding to both customer and plant-initiated changes
• Answer all customers’ inquiries regarding the placement of orders, product information, pricing, shipping, and warranties,
• Provide high quality customer service
• Develop a strong relationship with our dealer, sales representatives and internal network of business partners
• Troubleshoot and provide solutions
• Other duties as assigned.